Refund policy
At Triple Seven Motoparts, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
Return Eligibility
To qualify for a return:
- The item must be unused, uninstalled, and in its original condition.
- The item must be returned in its original packaging, including all accessories, labels, and documentation.
- Proof of purchase (order number or receipt) is required.
- Return requests must be submitted within 7 days of delivery.
To initiate a return, please contact us at support@777motoparts.com.
Return Address:
Triple Seven Motoparts
Sobrecary Street, Brgy. Poblacion
Tagum City, Davao del Norte 8100
Philippines
Returns sent without prior authorization may be refused.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective item
- An incorrect item
Contact us within 48 hours of delivery and provide clear photos or videos of the product and packaging. We will review the issue and provide an appropriate resolution.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made, personalized, or special-order products
- Installed, mounted, used, or modified parts
- Products showing signs of wear, damage, or improper installation
- Clearance, sale, or promotional items
- Gift cards
- Products returned without original packaging
Due to the nature of motorcycle parts and accessories, returns resulting from incorrect fitment caused by failure to verify compatibility before purchase may not be accepted.
Exchanges
If you ordered the wrong item and it meets our return requirements, you may request a return. Once approved, you may place a new order for the correct product.
Return Shipping Costs
Unless the return is due to our error (wrong item shipped, defective item, or damaged item), customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 10 business days. Processing times may vary depending on your bank, credit card provider, or payment platform.
If more than 15 business days have passed since your refund was approved, please contact us at support@777motoparts.com.
Thank you for shopping with Triple Seven Motoparts!
